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How it works Pricing Help
1. Enter your postcode

Enter your postcode to check if we currently have cleaners in your area.

2. Choose your cleaning plan

Select a convenient cleaning plan based on your needs and we will match you with a local, vetted cleaner.

3. Pay securely online

Pay securely online and manage the booking via desktop or via the mobile app.

4. Enjoy a spotless home

Enjoy a sparkling home and provide your feedback for constant quality improvement.

FAQs

What is Helpling?

Helpling is the leading marketplace for cleaning services in the UK. We‘re not a cleaning agency or cleaning company. We‘re an itermediary platform that matches customers with self-employed cleaners. Through our platform, you can book a cleaner in only 60 seconds. We meet, interview, and perform identity checks on all of the self-employed cleaners. So you can be certain you‘re getting someone who is trustworthy and knows what they‘re doing.

How do I prepare for the first clean?

Every customer is different and since it’s the cleaner’s first visit to your home, it’s good to provide some guidance. Ideally, write down a list of cleaning priorities for your cleaner (focusing on a specific room, for example). Every cleaner on our platform is experienced, but this will help them to tailor their work to you. When the cleaner arrives, show them around your home, highlighting your priorities or fragile areas. Make sure to also show the cleaner where to find the cleaning products to use – if you have any preferences or surfaces that need special care, discuss these quickly with your assigned cleaner.

Do I have to be home for the booking?

We strongly recommend that you are home at least for the first booking. Some customers choose to give a spare key to their cleaner, but please remember that Helpling takes no part in the key-handling process.

What cleaning supplies do I have to provide?

Unless you’ve requested that your cleaner brings cleaning products (when you've made your online booking), we recommend to have the following cleaning supplies at home:

  1. Vacuum cleaner and a mop
  2. Cleaning cloths x 4
  3. Feather duster
  4. Scratch-free sponge
  5. Toilet Cleaner
  6. Limescale remover
  7. All-Purpose cleaner
  8. Fat solvent

Further cleaning supplies are required for adidtional cleaning services, such as:

  1. Interior window cleaning: glass cleaner
  2. Oven cleaning: oven cleaner and sponge
What if I don‘t like my cleaner?

We do our best to find the right cleaner for you. We meet, interview, and perform identity checks all of the independent cleaners on our platform. However, if you did not like your cleaner, you can easily replace them in your account and send out a new request for another cleaner. We ask the reason for the cleaner replacement so we can then find the perfect match!

How do I contact Helpling?

You can also easily contact us through one of our contact forms:

  1. To request an amendment to your invoice, please use this form
  2. In case of any damages during the cleaning, please document the damages with photos and fill in our damage form.
  3. For any other questions, please use this form.
  4. Our customer service is fully committed to our customers from Monday to Saturday from 9am to 5pm for all concerns. You can phone us on 020 3322 1136 or email us at [email protected].

More questions?

Book your trusted cleaner now