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How it works Pricing Help
1. Enter your postcode

Enter your postcode to check if we currently have cleaners in your area.

2. Choose your cleaning plan

Select a convenient cleaning plan based on your needs and we will match you with a local, vetted cleaner.

3. Pay securely online

Pay securely online and manage the booking via desktop or via the mobile app.

4. Enjoy a spotless home

Enjoy a sparkling home and provide your feedback for constant quality improvement.

FAQs

What is Helpling?

Helpling is the leading marketplace for cleaning services in the UK. We‘re not a cleaning agency or cleaning company. We‘re an intermediary platform that matches customers with self-employed cleaners. Through our platform, you can book a cleaner in only 60 seconds.

How do I prepare for the first clean?

Every customer is different and since it’s the cleaner’s first visit to your home, it’s good to provide some guidance. Ideally, write down a list of cleaning priorities for your cleaner (focusing on a specific room, for example). This will help them to tailor their work to you. When the cleaner arrives, show them around your home, highlighting your priorities or fragile areas. Make sure to also show the cleaner where to find the cleaning products to use – if you have any preferences or surfaces that need special care, discuss these quickly with your assigned cleaner.

Do I have to be home for the booking?

We strongly recommend that you are home at least for the first booking. Some customers choose to give a spare key to their cleaner, but please remember that Helpling takes no part in the key-handling process.

What cleaning supplies do I have to provide?

We recommend to have the following cleaning supplies at home:

  1. Vacuum cleaner and a mop
  2. Cleaning cloths x 4
  3. Feather duster
  4. Scratch-free sponge
  5. Toilet Cleaner
  6. Limescale remover
  7. All-Purpose cleaner
  8. Fat solvent

Further cleaning supplies are required for additional cleaning services, such as:

  1. Interior window cleaning: glass cleaner
  2. Oven cleaning: oven cleaner and sponge
What if I don‘t like my cleaner?

We do our best to find the right cleaner for you. However, if you did not like your cleaner, you can easily replace them in your account and send out a new request for another cleaner. We ask the reason for the cleaner replacement so we can then find the perfect match!

Are the cleaners insured in case of damages?

Yes, in the unlikely event of a damage, you do not have to worry as you are protected from any serious harm. All of the cleaners are covered by a liability insurance which covers all damages above €350. For damages below €350 or the first €350 of any larger damage, you can of course always directly reach out to the cleaner that did the cleaning and align with him/her on the compensation that you may expect from them. You can find the cleaner's contact details in the confirmation email that you received prior to the cleaning. To ensure a smooth reimbursement process for the insurance relevant cases above €350, please contact us via this form.

How do I contact Helpling?

Our customer service team will be happy to help if you have any problems or questions. You can easily contact us through one of our contact forms:

  1. Questions regarding your invoice
  2. In the event of damage
  3. Any other questions

You can also email us at [email protected]. If you made a recurring booking with Helpling you can reach our VIP customer service from Monday to Saturday 9am to 5pm for all concerns. The phone number can be viewed in your online profile when logged in.

More questions?

Book your trusted cleaner now