Contactless Cleaning: Our Response To Covid-19.
How it works Pricing Help
1. Enter your postcode

Enter your postcode to find cleaners available in your area

2. Choose your preferred date

Select the preferred date, time and frequency of your clean

3. Send your request

Choose your price range and send your request

4. Enjoy a spotless home

Enjoy a sparkling home and provide your feedback for constant quality improvement

Book your cleaner now


What is Helpling?

Helpling is the leading marketplace for cleaning services in the UK. We're not a cleaning agency or cleaning company. We're an intermediary platform that matches customers with self-employed cleaners. Through our platform, you can book a cleaner in only 60 seconds.

How does pricing work?

Fair pricing is very important to us. As all of the cleaners on our platform set their own customer price, you as a customer decide how much you want to pay for your clean. During the booking process, you can compare cleaner profiles and prices and find the right one for you. We will only match you with cleaners that fit your desired price range.

How do I prepare for the first clean?

Every customer is different and since it’s the cleaner’s first visit to your home, it’s good to provide some guidance. Ideally, write down a list of cleaning priorities for your cleaner (focusing on a specific room, for example). This will help them to tailor their work to you. When the cleaner arrives, show them around your home, highlighting your priorities or fragile areas. Make sure to also show the cleaner where to find the cleaning products to use – if you have any preferences or surfaces that need special care, discuss these quickly with your assigned cleaner.

Do I have to be home for the booking?

We strongly recommend that you are home at least for the first booking. Some customers choose to give a spare key to their cleaner, but please remember that Helpling takes no part in the key-handling process.

What cleaning supplies do I have to provide?

We recommend to have the following cleaning supplies at home:

  1. Vacuum cleaner and a mop
  2. Cleaning cloths x 4
  3. Feather duster
  4. Scratch-free sponge
  5. Toilet Cleaner
  6. Limescale remover
  7. All-Purpose cleaner
  8. Fat solvent

Further cleaning supplies are required for additional cleaning services, such as:

  1. Interior window cleaning: glass cleaner
  2. Oven cleaning: oven cleaner and sponge
What if I don't like my cleaner?

We do our best to find the right cleaner for you. However, if you did not like your cleaner, you can easily replace them in your account and send out a new request for another cleaner. We ask the reason for the cleaner replacement so we can then find the perfect match!

Are the cleaners insured in case of damages?

Yes, in the unlikely event of a damage, you do not have to worry as you are protected from any serious harm. All of the cleaners are covered by a liability insurance which covers all damages above €350. For damages below €350 or the first €350 of any larger damage, you can of course always directly reach out to the cleaner that did the cleaning and align with him/her on the compensation that you may expect from them. You can find the cleaner's contact details in the confirmation email that you received prior to the cleaning. To ensure a smooth reimbursement process for the insurance relevant cases above €350, please contact us via this form.

How do I contact Helpling?

Our customer service team will be happy to help if you have any problems or questions. You can easily contact us through one of our contact forms:

  1. Questions regarding your invoice
  2. In the event of damage
  3. Any other questions

You can also email us at [email protected]. If you made a recurring booking with Helpling you can reach our VIP customer service from Monday to Saturday 9am to 5pm for all concerns. The phone number can be viewed in your online profile when logged in.

More questions?

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Additional services you can book via Helpling:

We are also looking for cleaners in these cities. Find out more about receiving cleaning jobs via Helpling

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