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FAQs for your individual hourly rates

As a service provider on the Helpling platform, you decide how much you get paid by clients per hour. This is why you can adapt your hourly payout in your online profile under “My Payouts”. Try it out and change your hourly payout for one off or recurring bookings in the first box in 10p steps. The Helpling Support Team is here to help if you have any further questions.

You can find the section “My Payouts” in your online profile. To change your hourly payouts, please follow this link:

Online profile:

In general, you can decide freely and independently about this. If you would like any help with that, Helpling will be happy to help you in setting your payout. Additionally, you can look at the average payouts of other cleaners in your area. You can find this information in your online profile in the “My Payouts” section.

This could be due to clients in your area being used to different prices. We recommend having a look at your profile and check out the board for more booking offers! There you’ll find additional offers, but with a lower hourly payout than yours. You can accept any of these, but it’s entirely up to you!

Your new hourly payout applies only to all new clients who wish to book either a one-off or recurring booking. For your existing clients, the initial payout will stay the same, so that your existing relationships are not affected by your new payout.

You can change or adjust your payout at any time.

Different factors can play a role when setting a higher payout. Tests have shown that many clients link a higher price to higher cleaning quality, punctuality and reliability. The following questions might help you when deciding to set a higher payout. How many ratings do I have? Do I accept bookings at the weekend, early in the morning or late in the evening? Am I happy to travel to bookings? At the end of the day, it’s your decision to increase your payouts or not.