Contactless Cleaning: Our Response To Covid-19.
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Helpling: Coronavirus update

We hope that you and your loved ones are safe and well during these difficult times.

For added peace of mind, we would like to remind you that all cleaners on the Helpling platform have been offered specialist training on how to be Covid-19 prepared. This training provides guidance on how to communicate with customers safely, the importance of adhering to social distancing and the benefits of wearing PPE. Cleaners that have completed this training display a Covid-19 prepared badge in their profile.

Contactless cleaning protocol: to protect customers and cleaners

A clean home can be particularly important and reassuring in the current situation. In order to be able to continue enjoying the feeling of a clean home while staying safe, we recommend customers and cleaners following these guidelines during cleaning events:
Masks & Gloves Self-employed cleaners are recommended to wear gloves and a mask during cleans. Customers can see from their cleaner's Helpling Profile whether they will be wearing gloves and/or a mask.
Minimize personal contact It is best to agree in advance on how personal contact can be reduced to a minimum. For example, customers can leave the house while the clean is taking place or stay in a seperate room.
Talk about necessary equipment Discuss which cleaning agents and utensils are required. For example, it may make sense for customers to obtain disposable cleaning cloths or ask their cleaner to put the cloths in the washing machine immediately after cleaning.
Disinfectant detergents We recommend that customers provide disinfectant cleaning agents for cleaning events, such as surface disinfectants or vinegar.
Keep yourself informed Communication is more important than ever. Keep each other informed whether upcoming cleanings can take place. If this is not the case, it is best to cancel your appointment early on.
Take care of your health If you or people in your immediate environment show symptoms or are ill with COVID-19, cancel your cleaning appointments.

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Please see our updates below

  • Thorough cleaning is a necessary part of overcoming this virus
  • We are operating a normal service with added safety provisions to ensure both cleaners and their customers keep safe during these times
  • We have 1000s of cleaners willing to provide their services right across London

Is my cleaner still allowed to clean my property?

In line with official guidance on work carried out in people’s homes, your bookings are not allowed to go ahead if you or anyone in your household displays symptoms of Covid-19, your cleaner or anyone in their household dispalys symptoms of Covid-19 or anyone in your household is self-isolating or being shielded.

How are we ensuring safety across our platform?

We have provided safety guidance following official guidelines from the British Government to all providers on our platform. These include:

  • Asking cleaners to reschedule their clean if they are showing signs or have contracted Covid-19 following NHS advice
  • Advising cleaners ensure sufficient distancing during cleans
  • Advising cleaners to take extra precautions and implement Covid-19 specific cleaning measures

What measures have cleaners been advised to take?

  • Avoid all physical greetings
  • Maintain a distance of 2 metres at all times with customers
  • Ensure cleaners bring extra cleaning gloves, extra shoes, hand sanitiser / soap and [masks if requested]
  • To spend extra time on cleaning ‘high-contact’ items such as handles, taps, gadgets and remotes
  • To change dirty water even more frequently
  • Ensure all materials used are washed at a temperature of 60°C
  • To ensure the customer has the correct products effective against Covid-19 found here from the National Environment Agency
  • To wash hands frequently and thoroughly for at least 20 seconds with soap and warm water and to dry them on paper disposable paper towels where possible
  • To catch coughs and sneezes with disposable paper towels and to dispose of them immediately. When this isn’t possible, to cough and sneeze into their elbows to avoid infecting others

To reiterate, please find a comprehensive list of household disinfectants / cleaning products effective against coronaviruses here

What can you do to help your cleaner during this time?

The 3 ways to support your cleaner are to:

  1. Keep your current bookings as they are so your cleaner still has regular work. This is only an option if you and other members of your household are strictly adhering to the COVID-19 healthcare guidelines as set out by the NHS and Public Health England. Cleaners on the Helpling platform have also been recommended to follow these measures.
  2. Skip individual appointments. You have the option to to support your cleaner by tipping them for any missed appointment via the app - any support at this difficult time for your cleaner would be greatly appreciated.
  3. Pause your relationship with your cleaner so that you can resume it when you feel comfortable doing so.

If you need any assistance with this, please don't hesitate to reach out to us at [email protected] - we're always here to help!

Keep your distance

At present, you should not shake hands when greeting people and it is recommended that you keep a minimum distance of 2 metres away from other people.

Wash hands regularly

It is very important to wash your hands thoroughly for at least 20 seconds and to dry them well with a disposable paper towel if possible.

Cough & sneeze into the crook of your arm

If you don’t have a tissue to hand, cough or sneeze into the crook of your arm. If you do have a tissue, dispose of it directly after use. Containing your coughs and sneezes this way, rather than in your hands, prevents others from becoming infected.