In light of the recent government guidelines, we would like to reassure you that your future appointments are still safe to go ahead. Tradespeople working in your home have been exempt from the 'rule of six' and thus the gatherings limits imposed recently. These rules apply for both 'High' and 'Very High' alert levels
For added peace of mind, we would like to remind you that all cleaners on the Helpling platform have been offered specialist training on how to be Covid-19 prepared. This training provides guidance on how to communicate with customers safely, the importance of adhering to social distancing and the benefits of wearing PPE. Cleaners that have completed this training display a Covid-19 prepared badge in their profile.
Please see our updates below
Is my cleaner still allowed to clean my property?
In line with official guidance on work carried out in people’s homes, your bookings are not allowed to go ahead if you or anyone in your household displays symptoms of Covid-19, your cleaner or anyone in their household dispalys symptoms of Covid-19 or anyone in your household is self-isolating or being shielded.
How are we ensuring safety across our platform?
We have provided safety guidance following official guidelines from the British Government to all providers on our platform. These include:
What measures have cleaners been advised to take?
To reiterate, please find a comprehensive list of household disinfectants / cleaning products effective against coronaviruses here
What can you do to help your cleaner during this time?
The 3 ways to support your cleaner are to:
If you need any assistance with this, please don't hesitate to reach out to us at [email protected] - we're always here to help!
At present, you should not shake hands when greeting people and it is recommended that you keep a minimum distance of 2 metres away from other people.
It is very important to wash your hands thoroughly for at least 20 seconds and to dry them well with a disposable paper towel if possible.
If you don’t have a tissue to hand, cough or sneeze into the crook of your arm. If you do have a tissue, dispose of it directly after use. Containing your coughs and sneezes this way, rather than in your hands, prevents others from becoming infected.